At JS Pharmaceuticals, we strive to provide high-quality pharmaceutical products and excellent customer service. If you are not satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The return request is made within 1 days of receiving the order.
- The product is unused, unopened, and in its original packaging.
- The original invoice or proof of purchase is provided.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Prescription medications and opened health supplements (due to health and safety regulations).
- Perishable goods or items with an expired return window.
- Personal care products that have been opened or used.
3. Return Process
To initiate a return, follow these steps:
- Contact Us – Email us at jspharmaceuticals1@gmail.com within 1 days of receiving your order.
- Provide Details – Include your order number, product details, and the reason for the return.
- Return Approval – Our team will review your request and provide return authorization if applicable.
- Ship the Product – Once approved, ship the product to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Refund – Upon receiving the product, we will inspect it and process a refund within 15 business days to your original payment method.
4. Refunds
- Approved refunds will be processed within 15 business days after receiving the returned item.
- Shipping charges (if applicable) are non-refundable unless the return is due to our error.
- Refunds will be credited to the original payment method used for the purchase.
5. Exchanges
If you receive a defective or incorrect item, you may request an exchange for the same product. If the product is unavailable, we will issue a full refund.
6. Cancellations
Orders can be canceled within 7 hours of purchase if they have not been shipped. Once shipped, the order will be subject to our return policy.
7. Contact Us
For any questions or to request a return, please contact us at:
JS Pharmaceuticals
15,Basement, Opp, Sir Ganga Ram Hospital Marg, Block 15, Old Rajinder Nagar, Rajinder Nagar, Delhi, 110060
jspharmaceuticals1@gmail.com
+91 98183 22213
By making a purchase on jspharmaceuticals.com, you agree to the terms outlined in this Refund and Returns Policy.
